I am a senior student at Computer Technologies and Information Systems (CTIS) Bilkent University with a strong passion for programming and networking concepts. With two years of experience as a Global Product Support specialist at Orion Innovation Turkey / Ribbon Communications

Work Experience

Global Product Support

Orion Innovation Turkey

Sep 2023 - Now

◦ Solved customer problems on huge telecommunication infrastructure
◦ Scan and analyze the huge log files to find the root cause of the problem
◦ Integrated to pager cycle for the emergency customer situations
◦ Solved various of Database corruptions
◦ Reproduced the customer problems on our labs to Root cause analysis

Global Product Support / Intern

Orion Innovation Turkey

Jul 2023 - Sep 2023

◦ Solved multiple troubles in CISCO Packet Tracer
◦ Configured a Linux for specific needs
◦ Built a custom database and run complex SQL statements on database